IT Infrastructure Supervisor · Mining & Oil Gas

Supervisor Infrastruktur IT · Pertambangan & Migas

Wal Aziz
Mendo Putra

IT & General Affairs Professional · 7+ Years Experience

Profesional IT & General Affairs · Pengalaman 7+ Tahun

IT Infrastructure professional with proven expertise in network administration, server management, and SLA-driven operations across industrial manufacturing, banking, and education sectors. Targeting the mining, oil & gas industry.

Profesional IT Infrastructure dengan keahlian terbukti dalam administrasi jaringan, manajemen server, dan operasional berbasis SLA di sektor manufaktur industri, perbankan, dan pendidikan. Menargetkan industri pertambangan, minyak, dan gas.

7+
Years Experience
Tahun Pengalaman
200+
Users Supported
Pengguna Didukung
25%
Downtime Reduced
Penurunan Downtime
40%
Service Satisfaction ↑
Kepuasan Layanan ↑
01

Work Experience

Pengalaman Kerja

Jan 2026 — PresentSekarang
Maybank Finance Indonesia
ICT Infrastructure Supervisor
Supervisor ICT Infrastructure
  • Supervise end-to-end ICT infrastructure ensuring high availability, security, and enterprise performance.
  • Mengawasi infrastruktur ICT secara menyeluruh untuk memastikan ketersediaan tinggi, keamanan, dan performa enterprise.
  • Manage LAN/WAN, Firewall, VPN, SD-WAN in compliance with corporate security standards.
  • Mengelola LAN/WAN, Firewall, VPN, SD-WAN sesuai standar keamanan perusahaan.
  • Lead ICT support teams to consistently meet SLA and operational targets.
  • Memimpin tim ICT untuk memenuhi target SLA dan operasional secara konsisten.
  • Prepare infrastructure reports, incident analysis, and improvement plans for senior management.
  • Menyusun laporan infrastruktur, analisis insiden, dan rencana perbaikan untuk manajemen senior.
Banking · Enterprise IT · SD-WAN · Active Directory
Sept — Dec 2025
PT Jomon Persada Nusantara
IT Staff (Contract)
Staf IT (Kontrak)
  • Managed IT infrastructure and LAN/WAN administration across all departments.
  • Mengelola infrastruktur IT dan administrasi LAN/WAN di seluruh departemen.
  • Supported Microsoft Dynamics 365 Business Central ERP and Microsoft 365 Admin Center.
  • Mendukung ERP Microsoft Dynamics 365 Business Central dan Microsoft 365 Admin Center.
  • Deployed Snipe-IT for IT asset management and lifecycle tracking.
  • Menerapkan Snipe-IT untuk manajemen aset IT dan pelacakan siklus hidup.
ERP · Microsoft 365 · Asset Management · CCTV
Sept 2024 — Aug 2025
PT Summa Makmur Persada
IT & General Affairs Staff
Staf IT & General Affairs
  • Managed integrated IT and GA operations supporting 200+ users in a cable & electrical manufacturing environment.
  • Mengelola operasional IT dan GA terpadu untuk 200+ pengguna di lingkungan manufaktur kabel & elektrikal.
  • Reduced production system downtime by 25% through proactive monitoring and infrastructure improvements.
  • Menurunkan downtime sistem produksi sebesar 25% melalui pemantauan proaktif dan perbaikan infrastruktur.
  • Managed B3 hazardous waste handling in compliance with environmental regulations.
  • Mengelola penanganan limbah B3 sesuai regulasi lingkungan yang berlaku.
  • Coordinated community relations with local organizations (ormas) for CSR programs including catering and qurban.
  • Mengoordinasikan hubungan komunitas dengan ormas setempat untuk program CSR termasuk catering dan qurban.
Manufacturing · B3 Compliance · Fleet Management · Community Relations
Sept 2023 — Aug 2024
PT Adidata Informatika
(Bank Syariah Indonesia)
Middle IT Application Support Monitoring
Middle IT Application Support Monitoring
  • Monitored mission-critical core banking applications, servers, and network infrastructure for 24/7 continuity.
  • Memantau aplikasi core banking, server, dan infrastruktur jaringan yang mission-critical untuk kontinuitas 24/7.
  • Improved management reporting accuracy by 30% through automated monitoring dashboards.
  • Meningkatkan akurasi pelaporan manajemen sebesar 30% melalui dashboard monitoring otomatis.
  • Provided Level 2 application support and managed vendor escalation.
  • Memberikan dukungan aplikasi Level 2 dan mengelola eskalasi vendor.
Banking · Dynatrace · MIS · Level 2 Support
Feb 2020 — Sept 2023
Institut Daarul Qur'an
Head of IT Bureau
Kepala Biro IT
  • Led IT operations for 1,000+ active users (students & staff).
  • Memimpin operasional IT untuk 1.000+ pengguna aktif (mahasiswa & staf).
  • Increased IT service satisfaction by 40% through SLA-based service desk implementation.
  • Meningkatkan kepuasan layanan IT sebesar 40% melalui implementasi service desk berbasis SLA.
  • Oversaw campus-wide LAN/WAN upgrades, wireless deployment, and VoIP integration.
  • Mengawasi peningkatan LAN/WAN kampus, deployment wireless, dan integrasi VoIP.
Team Leadership · SLA · LAN/WAN · VoIP · Vendor Management
Aug 2018 — Feb 2020
Institut Daarul Qur'an
IT Staff Admin
Staf Admin IT
  • Supported IT administrative operations including documentation, asset management, and first-level technical support.
  • Mendukung operasional administrasi IT termasuk dokumentasi, manajemen aset, dan dukungan teknis tingkat pertama.
IT Admin · Helpdesk · Asset Management
02

Core Skills

Keahlian Utama

Network & Security
Jaringan & Keamanan
Network Infrastructure
Infrastruktur Jaringan
LAN/WANMikrotik UbiquitiRuijie VLANFirewall VPNSD-WAN VoIP
Server & Infrastructure
Server & Infrastruktur
Server Management
Manajemen Server
Active DirectoryDNS DHCPMail Server File ServerVMware TrueNAS
Monitoring & Operations
Monitoring & Operasional
System Monitoring
Monitoring Sistem
DynatraceMIS Dashboard Automation Incident Management SLA Management
Cloud & Productivity
Cloud & Produktivitas
Cloud Platforms
Platform Cloud
Microsoft 365 Admin Google Workspace SharePoint OneDrive VMware
General Affairs
General Affairs
GA Operations
Operasional GA
Asset Management Fleet & Fuel Mgmt Facility Maintenance B3 Compliance Vendor Coordination Catering
Leadership & Soft Skills
Kepemimpinan & Soft Skills
Professional Strengths
Kekuatan Profesional
Team Leadership Community Relations Vendor Negotiation Problem Solving Cross-functional Coordination
03

Get in Touch

Hubungi Saya

Open to opportunities in the mining, oil & gas sector as IT Infrastructure Supervisor or IT & GA Supervisor. Feel free to reach out for discussions or collaborations.

Terbuka untuk peluang di sektor pertambangan, minyak, dan gas sebagai Supervisor Infrastruktur IT atau Supervisor IT & GA. Jangan ragu untuk menghubungi saya untuk diskusi atau kolaborasi.